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You are here > Home > Returns and Exchanges
Guarantee and Return Policies
It is our mission to personally guarantee your experience browsing, shopping and ordering on garden.com.
Satisfaction Guaranteed Return Policy:
If you are not completely satisfied with an item you purchased, and the item is in the same condition and original packaging in which you received it, let us know and you may return it within 30 days of receipt for a full refund - no questions asked! Simply call us at 1.888.314.2733 to obtain a Return Authorization Number and shipping instructions.
Return shipping costs are non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return via UPS or FedEx. Please retain all copies of your shipping receipt including tracking numbers for proof of return delivery. Restocking fees may apply. We cannot be held responsible for lost return packages. Return packages must be prepaid; we cannot accept COD. Even exchanges are sent back to you at no additional charge. Please be aware that you will see a credit to your original pay method & then a charge for the new order. If you request a refund, your original credit card will be credited within 48 hours of processing your return. If you paid by a check, a refund check will be issued and mailed to the billing address on the account. Please note on the packing slip why you decided to return our product so that we can improve our service.
Order is Damaged, Defective or the Wrong Item Was Shipped:
Please report items that are damaged or missing within 3 days of delivery at 1.888.314.2733 or email us at customerservice@garden.com so we can instruct you on the proper handling of the merchandise. The item must be returned within 30 days of receipt to obtain a full refund or replacement item. A replacement item will be shipped to you once the item being returned has been received.
*Please note: The carrier may return to do an inspection of the item.
Personalized Items
Custom and Personalized items are non-returnable except when the personalization is incorrect, due to our error.
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This Month's Winner:
Julie B. of
Lake Bluff, IL
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