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You are here > garden.com > Shipping & Delivery
Our
Shipping Policy is Simple and Straightforward
Garden.com is committed to providing the best online shopping
experience. Our flat rate shipping ensures
Ground Postage & Packing Rates*
| Order Value |
Contiguous
48 States |
| Up to $25.00 |
$7.95 |
| $25.01-$99.99 |
$8.95 |
| $100.00-$249.99 |
$12.95 |
| $250-$399.99 |
$17.95 |
| $400 and over |
$24.95 |
*Some Items may require Additional Shipping and Handling Charges due to the Size of the shipment
Alaska
and Hawaii Standard Ground Shipping*
| Order Value |
Contiguous
48 States |
| Up to $25.00 |
$57.90 |
| $25.01-$99.99 |
$58.90 |
| $100.00-$249.99 |
$62.90 |
| $250-$399.99 |
$67.90 |
| $400 and over |
$74.90 |
*Some Items may require Additional Shipping and Handling Charges due to the Size of the shipment,
and may incur extra charges, customer will be notified if needed.
*2nd Day or Next Day Air Deliveries:
Selecting Second day or NEXT day air will increase your shipping service level. We make every effort to ship all orders within 1 business day from the time you place the order. We will ship your order via the LEAST EXPENSIVE Method based upon your request
- Some items require a 2-3 days processing time
- Customized Items - Personalized items may take longer
- Shipping and Delivery Business days Monday-Friday.
- Orders after 1 pm Eastern time Zone are next business day
- We do not guarantee
express shipping
Express Shipping Rates*
| Service Type |
Lower 48 States |
| Lower
48 States Second Day Air |
$17.99 and (plus) $1.30 per pound |
| Lower
48 States Next Day Air |
$25.99 and (
plus) $2.00 per pound |
| Alaska
and Hawaii Second
Day Air |
$67.94 and (plus) $1.30 per pound |
| Alaska
and Hawaii Next
Day Air |
$75.94 and (
plus) $2.00 per pound |
*Some items can not be shipped to these locations
LTL Truck Shipping Rates*
|
Service Type |
All
Locations |
| LTL
Home Delivery |
We
contact you with actual shipping costs |
*Lift-gate services are offered for additional costs
Currently at this time we do not ship
international, nor can we ship to Puerto Rico, APO's, FPO's or PO boxes. The
best suggestion is to ship to a valid United States address and then forwarded
on to the final destination. If this does not work, please check back in
the future as our policy may have changed.
Thanks again for visiting our store, we know you will enjoy your shopping experience!
Happy Gardening!
Must I pay sales tax?
How long will it take for my order to arrive?
What delivery area is covered by Camping.com?
How can I review order details?
What is a backorder?
What items can be back ordered?
Did you receive my order?
Can I change or cancel my order?
General Info
What are the shipping options for my order?
How is the shipping weight charge calculated for my order?
What is an Oversize charge?
What are the weight and size limits for shipping?
What happens when I order a heavy or bulky item?
Can I ship my order to Alaska or Hawaii?
Must I sign for my delivery?
May I choose my shipping carrier?
Who do I call if my merchandise arrives broken or damaged from the carrier?
Is expedited shipping available on all products?
Why does "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive?
Are there any shipping restrictions based on delivery location?
You may track your order by accessing your online account and viewing the order status and tracking information in the order history details. Once the order ships, a Shipping Confirmation e-mail is sent to you with the order details and tracking number, which you may use to track your order.
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Must I pay sales tax?
We are required to collect sales tax for orders delivered in the states we are located; *PA, *MO, *SC and *NY. States marked with an asterisk requires us to collect tax on shipping & handling charges too.Back to Top
Delivery times are dependent upon product, inventory status and delivery method. Typically, orders will arrive to your home within 7-10 business days. Items shipping via common carrier can take up to three weeks to arrive. Exceptions are communicated on the product information page and in your shopping cart. In rare instances, when an in-stock item becomes unavailable after you have placed an order, you will be notified via e-mail.
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What delivery area is covered by Garden.com?
We gladly ship within the 50 contiguous states. At this time we do not ship to APO/FPO addresses, PO Boxes, Guam, Puerto Rico and the Virgin Islands. Delivery option restrictions by location apply.
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How can I review order details?
Registered users can log into their account and view the order history and details of any online order.
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What is a backorder?
A product is labeled as back ordered when it is out of stock. You may still order the item, and it will be shipped to you as soon as it becomes available. You will receive periodic emails regarding the backorder status.
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What items can be back ordered?
Garden.com accepts back orders on all items.
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Did you receive my order?
When you order on Garden.com, an Order Confirmation email is sent to you within 24 hours.
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Can I change or cancel my order?
You may change or cancel your order if it hasn't been processed. Simply call Customer Service at 1-888-314-2733.
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General Info
Shipments are delivered Monday through Friday. We do offer Saturday delivery where available and at an additional charge. To place an order for Saturday delivery, get rates or location availability; please call customer service at 1-888-314-2733.
Delivery times may vary as orders maybe ship from more than one location and certain items could take up to 3 weeks for delivery. Item delivery times quoted are to metropolitan areas and shipments to remote locations may also take longer. Prices and terms are subject to change without notice.
Delivery times may vary based on national Holidays, shipping location or method of shipping for certain items and could take up to 3 weeks for delivery.
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What is an Oversize charge?
Products that are considered to be over sized due to the weight or dimensions of the shipping box will be shipped by Economy or Ground per requirements of the shipping service provider. An additional $5 per over sized item will be added to the shipping changes due to the increase in costs by the shipping service provider for larger or heavier items.
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What are the weight and size limits for shipping?
There are no limits to the total weight of your shipment or the total number of packages in your shipment. Shipments larger than the limits listed below will require the use of our truck freight services.
Packages can be up to 150 lbs.
Packages can be up to 165 inches in length and girth combined.
Packages can be up to 108 inches in length.
* The restrictions above only pertain to individual packages.
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What happens when I order a heavy or bulky item?
Certain products can only be delivered by truck. Online these products will be identified on the product page as "Shipping restrictions apply - Truck Only". Your order will be processed, but placed on "HOLD" and a Customer Care representative will call you with an estimate of freight cost. Please allow additional time to process your order and scheduled delivery. Shipping service provider delivery dates may vary by region.
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Can I ship my order to Alaska or Hawaii?
Yes. A $19.99 fee will apply in addition to the shipping charges. Please note that shipping times to Alaska and Hawaii will take longer than what's noted in the chart above. Shipping charges to Alaska and Hawaii are a result of increased cost from the shipping service provider.
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Can I ship my order to Canada?
At this time, we do not ship to Canada.
Must I sign for my delivery?
Signature is required for Motor Freight; however, signature is not required for other shipping methods. Thorough inspection must be made upon delivery and all damage noted on the delivery receipt. If an item is damaged, delivery should be refused and camping.com must be notified immediately. You must save all shipping and merchandise packaging.
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May I choose my shipping carrier?
No. You may choose only the delivery method.
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Who do I call if my merchandise arrives broken or damaged from the carrier?
If your order is broken or damaged, refuse delivery (if possible) and call Customer Service at 1-888-314-2733. You must save all shipping and merchandise packaging.
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Is expedited shipping available on all products?
Expedited shipping is only available on those products that can be air shipped in accordance with shipping service provider requirements. Products exceeding weight or girth limits and products falling under the hazardous materials (hazmat) guidelines for dangerous materials cannot be expedited. These products are duly noted on the product information page.
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Why does "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive?
Next Day and 2nd Day Air orders placed after 2 p.m. Eastern Time will not be shipped until the following business day. Next day air packages arrive by end of day on the first full business day after shipment, and 2nd Day air packages arrive the second full business day after shipment.
Placing your order very late in the day, after the shipping service provider has picked up their last shipment, is one factor that can affect shipping time. As a rule, you can expect orders shipped Next Day to take 2-3 business days to arrive, and orders shipped 2nd Day to arrive within 3-4 business days.
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Are there any shipping restrictions based on delivery location?
*Ground shipping available to the 50 continuous United States and Canada.
California Only - Pesticide Sale Restriction
A pesticide is any substance intended to control, destroy, repel, or attract a pest. Any living organism that causes damage, economic loss, transmits or produces disease may be the target pest. Pests can be animals, insects, unwanted plants and weeds, or microorganisms such as plant diseases, viruses or bacteria. Before being sold or used in California, all pesticides must be registered with both the U.S. Environmental Protection Agency and the California Department of Pesticide Regulation (DPR). Pesticide products typically sold in retail stores include: Algaecide, Fungicides, Herbicides, Insecticides, Rodent Poison, Repellents and Disinfectants & Sanitizers. If a product fails to meet California use requirement, PetsUnited, LLC will restrict product shipment to comply with California state law.
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