You may track your order by accessing your online account and viewing the order status and tracking information in the order history details. Once the order ships, a Shipping Confirmation e-mail is sent to you with the order details and tracking number, which you may use to track your order.
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We accept the following credit cards for online or phone purchases:
- American Express
- Discover
- MasterCard
- Visa
We also accept the following payment methods for online purchases only:
- PayPal
- Amazon Checkout
- Bill Me Later
- Google Checkout
For phone orders we accept we also offer a Check by Phone payment option.
Please note: Orders placed using the Check by Phone option may be delayed one business day due to processing time. Orders placed with credit cards will be processed immediately.
If you have any questions, please call Customer Service at: 1.888.314.2733
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We are required to collect sales tax for orders delivered in the states we are located; *PA, *MO, and *NY. States marked with an asterisk requires us to collect tax on shipping & handling charges too.
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Delivery times are dependent upon product, inventory status and delivery method. Typically, orders will arrive to your home within 7-10 business days. Items shipping via common carrier can take up to three weeks to arrive. Exceptions are communicated on the product information page and in your shopping cart. In rare instances, when an in-stock item becomes unavailable after you have placed an order, you will be notified via e-mail.
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We gladly ship within the 50 contiguous states. At this time we do not ship to APO/FPO addresses, PO Boxes, Guam, Puerto Rico and the Virgin Islands. Delivery option restrictions by location apply.
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Registered users can log into their account and view the order history and details of any online order.
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A product is labeled as back ordered when it is out of stock. You may still order the item, and it will be shipped to you as soon as it becomes available. You will receive periodic emails regarding the backorder status.
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Garden.com accepts back orders on all items.
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When you order on Garden.com, an Order Confirmation email is sent to you within 24 hours.
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You may change or cancel your order if it hasn't been processed. Simply call Customer Service at 1-888-314-2733.
Shipments are delivered Monday through Friday. We do offer Saturday delivery where available and at an additional charge. To place an order for Saturday delivery, get rates or location availability; please call customer service at 1-888-314-2733.
Delivery times may vary as orders maybe ship from more than one location and certain items could take up to 3 weeks for delivery. Item delivery times quoted are to metropolitan areas and shipments to remote locations may also take longer. Prices and terms are subject to change without notice.
Delivery times may vary based on national Holidays, shipping location or method of shipping for certain items and could take up to 3 weeks for delivery.
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What is an Oversize charge?
Products that are considered to be over sized due to the weight or dimensions of the shipping box will be shipped by Economy or Ground per requirements of the shipping service provider. An additional $5 per over sized item will be added to the shipping changes due to the increase in costs by the shipping service provider for larger or heavier items.
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What are the weight and size limits for shipping?
There are no limits to the total weight of your shipment or the total number of packages in your shipment. Shipments larger than the limits listed below will require the use of our truck freight services.
Packages can be up to 150 lbs.
Packages can be up to 165 inches in length and girth combined.
Packages can be up to 108 inches in length.
* The restrictions above only pertain to individual packages.
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What happens when I order a heavy or bulky item?
Certain products can only be delivered by truck. Online these products will be identified on the product page as "Shipping restrictions apply - Truck Only". Your order will be processed, but placed on "HOLD" and a Customer Care representative will call you with an estimate of freight cost. Please allow additional time to process your order and scheduled delivery. Shipping service provider delivery dates may vary by region.
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Can I ship my order to Alaska or Hawaii?
Yes. A $19.99 fee will apply in addition to the shipping charges. Please note that shipping times to Alaska and Hawaii will take longer than what's noted in the chart above. Shipping charges to Alaska and Hawaii are a result of increased cost from the shipping service provider.
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Can I ship my order to Canada?
We make placing orders for delivery to Canada quick and easy!
Select items marked with "Ships to Canada" messaging and process your order as you normally would. Any additional charges will be calculated in your Billing Summary Page. If you have any questions please email us or call us at 1-800-367-3647.
Canadian Shipping & Sales Policies
Only items eligible for Canadian Shipping will be allowed to be shipped to a Canadian shipping address.
- You will receive alerts during your checkout process, if specific items are restricted from Canadian shipping.
- Please remove these restricted items in order to successfully complete your transaction.
Canadian orders are shipped weekly on Fridays.
Cost for Canadian Shipping
- Base Shipping Charge = $30.00 (includes Shipping, Customs Fees, and Duties.)
- Per Pound Charge= $0.65 per pound
If you have additional questions regarding Canadian Shipping, please contact Customer Service at 1-800-367-3647.
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Can I ship my order internationally?
Garden.com is happy to accept orders from friends around the globe. Please call our expert sales reps at 1.888.314.2733 to assist you with your order. Please note that at this time we can only accept international orders in excess of $150.00. Also note that select product lines may not be available for sale internationally and shipping rates and fees will vary depending on the delivery address of your order. Our sales rep will be able to provide you with additional information when you call to place your order.
Items from Garden.com can be shipped to several international regions, but cannot be shipped to Africa, Island Nations, Israel, Latin America, or the Middle East.
Your packages may be subject to the customs fees and import duties of the country to which your order is shipped. These charges are always the recipient's responsibility. For further details, read about Restrictions (which apply to all international shipments) and Import Fees Deposits.
Restrictions
Some items sold by Garden.com cannot be shipped internationally due to import restrictions or size; for example pet food and products containing animal by-products cannot be shipped internationally.
Limitations
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for ensuring that the product can be lawfully imported to the destination country. When ordering from Garden.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Customs, Duties, and Taxes
Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Must I sign for my delivery?
Signature is required for Motor Freight; however, signature is not required for other shipping methods. Thorough inspection must be made upon delivery and all damage noted on the delivery receipt. If an item is damaged, delivery should be refused and Garden.com must be notified immediately. You must save all shipping and merchandise packaging.
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May I choose my shipping carrier?
No. You may choose only the delivery method.
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Who do I call if my merchandise arrives broken or damaged from the carrier?
If your order is broken or damaged, refuse delivery (if possible) and call Customer Service at 1-888-314-2733. You must save all shipping and merchandise packaging.
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Is expedited shipping available on all products?
Expedited shipping is currently unavailable.
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Are there any shipping restrictions based on delivery location?
*Ground shipping available to the 50 continuous United States and Canada.
California Only - Pesticide Sale Restriction
A pesticide is any substance intended to control, destroy, repel, or attract a pest. Any living organism that causes damage, economic loss, transmits or produces disease may be the target pest. Pests can be animals, insects, unwanted plants and weeds, or microorganisms such as plant diseases, viruses or bacteria. Before being sold or used in California, all pesticides must be registered with both the U.S. Environmental Protection Agency and the California Department of Pesticide Regulation (DPR). Pesticide products typically sold in retail stores include: Algaecide, Fungicides, Herbicides, Insecticides, Rodent Poison, Repellents and Disinfectants & Sanitizers. If a product fails to meet California use requirement, PetsUnited, LLC will restrict product shipment to comply with California state law.