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Garden.com Customer Service
Garden.com Customer Care
Garden.com is dedicated to providing you with excellent customer service. We can help you track orders, update your account information, process a return, and more. Our knowledgeable Customer Care Specialists & Sales Representatives can be reached by email or phone:

Email: Click here to contact us

Customer Care Service Hours:
Monday - Friday: 8 a.m. ET - 6 p.m. ET
Saturday: Closed
Sunday: Closed 
Automated Order Status: 24 hours a day, 7 days a week

Sales Center Service Hours:
Monday - Saturday: 8 a.m. ET - 12 a.m. ET
Sunday: Closed

Tracking Your Order
You can check your order status online by signing into your account. If you are not a registered Garden.com user, you can still check your order status by using your order number and zip code.
 
Looking for an update on your order, after our service hours?  Check your order status 24 hours a day, 7 days a week here.

Where We Ship
Products ordered on Garden.com may be shipped to the 48 contiguous United States, Canada, APO/FPO addresses, Alaska, Hawaii, the Virgin Islands, Puerto Rico, and Guam. Delivery option restrictions by location apply. Click for more details.

Returning Products From Your Online Order
To return an item(s), please follow the instructions on the Packing List included with your order. If you have any questions, visit our Help Center and follow the easy steps.

For a complete review of the Garden.com return policy, view our Online Return Policy.

Your Account
If you need to revise your profile, change your password, or view order history, sign in to your account. Not a registered user? Take a moment to register with Garden.com and enjoy faster online checkouts, sign up for email newsletters and more.

Website Accessibility
Garden.com strives to make our website accessible. Garden.com is committed to diversity, inclusion, and meeting the needs of all of our customers, including those with disabilities. We are continually improving our website to comply with the accessibility guidelines in WCAG 2.0 AA. Further accessibility efforts are under way and we continue to update our website to improve accessibility. In the meantime, if the format of any material on our web pages interferes with your ability to access the information, please contact us to request assistance or if you have questions or comments about our web sites’ accessibility. Please visit our Help Center or submit an inquiry.
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