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Garden.com Shipping Information

Satisfaction Guarantee
It is our mission to ensure that your ferret.com shopping experience is simple and enjoyable.

30-Day Return Policy
If you are not completely satisfied with an item, you may return it within 30 days from date received. Please note: item(s) must be in original condition and box, including all parts, accessories, and packaging. You must call us at 1-877-499-9364 to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service. Returns that are shipped without an Return Authorization Number (RA#) may have processing delays up to 45 days and will be charged a 10% processing fee. 

Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.) For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

When requesting a refund, your original credit card will be credited once your return is processed. If you paid by check, your account will be credited. If using a prepaid gift card such as Visa, Mastercard, or American Express, please retain to ensure proper credit. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.

Missing, Damaged, Defective or Incorrect Item Sent Return Policy
If an item is missing, damaged, defective, or incorrect, you must contact us by phone or email within 10 days upon receipt of the package so that our customer care specialists can explain what steps need to be taken. After 10 days, you must contact the manufacturer about defective or damaged merchandise.

Service Policy
At Garden.com, we are committed to providing you with competitive prices. Due to market changes, prices are subject to change without notice. Some products will be excluded from discounts due to manufacturer guidelines. All item(s) sold with a quantity discount and returned may be charged at the original sale price, if item(s) purchased fail to qualify for the quantity discount. If you have any questions, please call our customer service department at 1-877-499-9364. We are not responsible for typographical errors or omissions. Due to circumstances beyond our control, all products may not be available all the time.

We will occasionally make our mailing list of names and addresses available to carefully selected companies whose products might be of interest to you. If you prefer not to receive such mailings, copy your mailing label exactly and mail it along with a cancellation request to: Garden.com, 395 Oak Hill Road, Mountain Top, PA 18707.

*Please Note: Items may be subject to a 10% handling and restocking fee. Due to safety standards and other regulations, we cannot accept returns for the following categories: Pharmacy Items, Books, Computer Software, Bits, Undergarments, Food Items, Dewormer, Flea and Tick Topical Treatments, Special Orders (non-stock or large quantities of in-stock items), Discontinued Items, and other select products. Personalized items cannot be exchanged or returned unless there was an error on our part (damaged, defective, wrong item sent, etc.)

 

Garden.com Frequently Asked Questions

How long will it take for me to receive a credit once I return an item?
We administer return credits within 48 hours after the product is received in our return center.

Will I be reimbursed for my return shipping costs?
Garden.com does not reimburse return shipping for products returned for reasons that are not the fault of Garden.com.

How do I Report a damaged or defective product?
Call Customer Service at 1.877.499.9364 immediately upon discovering any damaged or defective item. You must save all shipping and merchandise packaging.

Can you replace my order?
Yes, depending on the availability of the items. Call Customer Service at 1.877.499.9364.

Are there any promotional exclusions?
Promotional shipping offers cannot be applied to orders being shipped via Air (Next Day or Second Day). All offers are while supplies last and may not be applied to any other promotional offers or discounts, applied to previous orders or to Business to Business orders.

Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping & handling charges, processing fees and the purchase of gift certificates. Due to market changes or circumstances beyond our control, all prices are subject to change without notice. We are not responsible for any typographical errors.
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