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Garden.com Shipping Information

Currently at this time we do not ship international, nor can we ship to Puerto Rico, APO's, FPO's or PO boxes. The best suggestion is to ship to a valid United States address and then forwarded on to the final destination.  If this does not work, please check back in the future as our policy may have changed.

Thanks again for visiting our store, we know you will enjoy your shopping experience!

Happy Gardening!

Garden.com Frequently Asked Questions


Ordering

How can I pay for my order? What methods of payment do you accept?
Must I pay sales tax? 
How long will it take for my order to arrive?
What delivery area is covered by Garden.com?
How can I review order details?
What is a backorder?
What items can be back ordered?
Did you receive my order?
Can I change or cancel my order?


Shipping & Delivery

General Info
What is the free shipping policy?
What is an Oversize charge?
What are the weight and size limits for shipping?
What happens when I order a heavy or bulky item?
Can I ship my order to Alaska or Hawaii?
Can I ship my order to Canada?
Can I ship my order internationally?
Must I sign for my delivery?
May I choose my shipping carrier?
Who do I call if my merchandise arrives broken or damaged from the carrier?
Is expedited shipping available on all products?
Are there any shipping restrictions based on delivery location?

Return Policy
How long will it take for me to receive a credit once I return an item?
What is your return policy?
Will I be reimbursed for my return shipping costs?
How do I report a damaged or defective product?
Can you replace my order?
Are there any promotional exclusions?

Garden.com Customer Service Center
Speak directly with a Customer Service specialist
Email: Click here to contact us
Phone: 1.877.499.9364

Customer Care Service Hours
Monday - Friday: 8am - 6pm ET
Saturday: Closed
Sunday: Closed

Automated Order Status: 24 hours a day, 7 days a week
 
Ordering

Can I track my order online? 
You may track your order by accessing your online account and viewing the order status and tracking information in the order history details. Once the order ships, a Shipping Confirmation e-mail is sent to you with the order details and tracking number, which you may use to track your order.
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How can I pay for my order? What methods of payment do you accept? 
We accept the following credit cards for online or phone purchases:
  • American Express
  • Discover
  • MasterCard
  • Visa

We also accept the following payment methods for online purchases only:

  • PayPal
  • Amazon Checkout
  • Bill Me Later 
  • Google Checkout

For phone orders we accept we also offer a Check by Phone payment option.

Please note: Orders placed using the Check by Phone option may be delayed one business day due to processing time. Orders placed with credit cards will be processed immediately.

If you have any questions, please call Customer Service at: 1.877.499.9364
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Must I pay sales tax? 
We are required to collect sales tax for orders delivered in the states we are located; *PA, *MO, and *NY. States marked with an asterisk  requires us to collect tax on shipping & handling charges too.
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How long will it take for my order to arrive? 
Delivery times are dependent upon product, inventory status and delivery method. Typically, orders will arrive to your home within 7-10 business days. Items shipping via common carrier can take up to three weeks to arrive. Exceptions are communicated on the product information page and in your shopping cart. In rare instances, when an in-stock item becomes unavailable after you have placed an order, you will be notified via e-mail.
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What delivery area is covered by Garden.com? 
We gladly ship within the 50 contiguous states. At this time we do not ship to APO/FPO addresses, PO Boxes, Guam, Puerto Rico and the Virgin Islands. Delivery option restrictions by location apply.
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How can I review order details? 
Registered users can log into their account and view the order history and details of any online order.
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What is a backorder? 
A product is labeled as back ordered when it is out of stock. You may still order the item, and it will be shipped to you as soon as it becomes available. You will receive periodic emails regarding the backorder status.
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What items can be back ordered? 
Garden.com accepts back orders on all items.
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Did you receive my order? 
When you order on Garden.com, an Order Confirmation email is sent to you within 24 hours.
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Can I change or cancel my order? 
You may change or cancel your order if it hasn't been processed. Simply call Customer Service at 1-877.499.9364.
Shipping & Delivery

General Info 
Shipments are delivered Monday through Friday. We do offer Saturday delivery where available and at an additional charge. To place an order for Saturday delivery, get rates or location availability; please call customer service at 1-877.499.9364.

Delivery times may vary as orders maybe ship from more than one location and certain items could take up to 3 weeks for delivery. Item delivery times quoted are to metropolitan areas and shipments to remote locations may also take longer. Prices and terms are subject to change without notice.

Delivery times may vary based on national Holidays, shipping location or method of shipping for certain items and could take up to 3 weeks for delivery.

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What is the free shipping policy? 
Free Economy Shipping applies to select items at Garden.com as indicated on the product description page. Look for the “FREE SHIPPING!” on qualifying item product pages. Additional exclusions may apply for excessively heavy or large items and will be noted during checkout. Offer valid only for orders shipped within the contiguous 48 U.S. states. May not be valid with any other discount or offer. Terms and conditions of this offer are subject to change at the sole discretion of Garden.com.
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What is an Oversize charge? 
Products that are considered to be over sized due to the weight or dimensions of the shipping box will be shipped by Economy or Ground per requirements of the shipping service provider. An additional $5 per over sized item will be added to the shipping changes due to the increase in costs by the shipping service provider for larger or heavier items.
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What are the weight and size limits for shipping? 
There are no limits to the total weight of your shipment or the total number of packages in your shipment. Shipments larger than the limits listed below will require the use of our truck freight services.

Packages can be up to 150 lbs.
Packages can be up to 165 inches in length and girth combined.
Packages can be up to 108 inches in length.

* The restrictions above only pertain to individual packages.
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What happens when I order a heavy or bulky item? 
Certain products can only be delivered by truck. Online these products will be identified on the product page as "Shipping restrictions apply - Truck Only". Your order will be processed, but placed on "HOLD" and a Customer Care representative will call you with an estimate of freight cost. Please allow additional time to process your order and scheduled delivery. Shipping service provider delivery dates may vary by region.
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Can I ship my order to Alaska or Hawaii? 
Yes. A $29.95 fee will apply in addition to the shipping charges. Please note that shipping times to Alaska and Hawaii will take longer than what's noted in the chart above. Shipping charges to Alaska and Hawaii are a result of increased cost from the shipping service provider. Economy shipping is not an option for Alaska and Hawaii. Orders to Alaska and Hawaii can only ship Ground, 2nd Day and Next Day Air. 
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Can I ship my order to Canada? 
We make placing orders for delivery to Canada quick and easy!

Select items marked with "Ships to Canada" messaging and process your order as you normally would. Any additional charges will be calculated in your Billing Summary Page.  If you have any questions please email us or call us at 1-877.499.9364.

Canadian Shipping & Sales Policies

Only items eligible for Canadian Shipping will be allowed to be shipped to a Canadian shipping address.

  • You will receive alerts during your checkout process, if specific items are restricted from Canadian shipping.
  • Please remove these restricted items in order to successfully complete your transaction.
Cost for Canadian Shipping
  • Base Shipping Charge = $32.00 (includes Shipping, Customs Fees, and Duties.)
  • Per Pound Charge= $0.75 per pound
If you have additional questions regarding Canadian Shipping, please contact Customer Service at 1-877.499.9364.
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Can I ship my order internationally? 
Currently at this time we do not ship international, nor can we ship to Puerto Rico, APO's, FPO's or PO boxes. The best suggestion is to ship to a valid United States address and then forwarded on to the final destination.  If this does not work, please check back in the future as our policy may have changed.

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Must I sign for my delivery? 
Signature is required for Motor Freight; however, signature is not required for other shipping methods. Thorough inspection must be made upon delivery and all damage noted on the delivery receipt. If an item is damaged, delivery should be refused and Garden.com must be notified immediately. You must save all shipping and merchandise packaging.
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May I choose my shipping carrier? 
No. You may choose only the delivery method.
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Who do I call if my merchandise arrives broken or damaged from the carrier? 
If your order is broken or damaged, refuse delivery (if possible) and call Customer Service at 1-877.499.9364. You must save all shipping and merchandise packaging.
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Is expedited shipping available on all products? 
Expedited shipping is currently unavailable.
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Are there any shipping restrictions based on delivery location? 
*Ground shipping available to the 50 continuous United States and Canada.

California Only - Pesticide Sale Restriction
 
A pesticide is any substance intended to control, destroy, repel, or attract a pest. Any living organism that causes damage, economic loss, transmits or produces disease may be the target pest. Pests can be animals, insects, unwanted plants and weeds, or microorganisms such as plant diseases, viruses or bacteria. Before being sold or used in California, all pesticides must be registered with both the U.S. Environmental Protection Agency and the California Department of Pesticide Regulation (DPR). Pesticide products typically sold in retail stores include: Algaecide, Fungicides, Herbicides, Insecticides, Rodent Poison, Repellents and Disinfectants & Sanitizers.  If a product fails to meet California use requirement, PetsUnited, LLC will restrict product shipment to comply with California state law.
 

Return Policy
 
How long will it take for me to receive a credit once I return an item?
We administer return credits within 48 hours after the product is received in our return center.
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What is your return policy?
View our complete Return Policy.
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Will I be reimbursed for my return shipping costs?
Garden.com does not reimburse return shipping for products returned for reasons that are not the fault of Garden.com.
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How do I Report a damaged or defective product?
Call Customer Service at 1-877.499.9364 immediately upon discovering any damaged or defective item. You must save all shipping and merchandise packaging.
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Can you replace my order?
Yes, depending on the availability of the items. Call Customer Service at 1-877.499.9364.
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Are there any promotional exclusions?
All offers are while supplies last and may not be applied to any other promotional offers or discounts, applied to previous orders or to Business to Business orders.

Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping & handling charges, processing fees and the purchase of gift certificates. Due to market changes or circumstances beyond our control, all prices are subject to change without notice. We are not responsible for any typographical errors.
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