What is an Oversize charge?
Products that are considered to be oversized due to the weight or dimensions of the shipping box will be shipped by Economy or Ground per requirements of the shipping service provider. An additional charge per oversized item will be added to the shipping charges due to the increase in cost by the shipping service provider for larger or heavier items.
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What are the weight and size limits for shipping?
There are no limits to the total weight of your shipment or the total number of packages in your shipment. Shipments larger than the limits listed below will require the use of our truck freight services.
Packages can be up to 150 lbs.
Packages can be up to 165 inches in length and girth combined.
Packages can be up to 108 inches in length.
* The restrictions above only pertain to individual packages.
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What happens when I order a heavy or bulky item?
Certain products can only be delivered by truck. Online these products will be identified on the product page as "Shipping restrictions apply - Truck Only". Your order will be processed, but placed on "HOLD" and a Customer Care representative will call you with an estimate of freight cost. Please allow additional time to process your order and scheduled delivery. Shipping service provider delivery dates may vary by region.
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Can I ship my order to Alaska or Hawaii?
Yes. A $29.95 fee will apply in addition to the shipping charges. Please note that shipping times to Alaska and Hawaii will take longer than what's noted in the chart above. Shipping charges to Alaska and Hawaii are a result of increased cost from the shipping service provider. Economy shipping is not an option for Alaska and Hawaii. Orders to Alaska and Hawaii can only ship Ground, 2nd Day and Next Day Air.
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Can I ship my order to Canada?
We make placing orders for delivery to Canada quick and easy!
Select items marked with "Ships to Canada" messaging and process your order as you normally would. Any additional charges will be calculated in your Billing Summary Page. If you have any questions please email us or call us at 1-877.499.9364.
Canadian Shipping & Sales Policies
Only items eligible for Canadian Shipping will be allowed to be shipped to a Canadian shipping address.
- You will receive alerts during your checkout process, if specific items are restricted from Canadian shipping.
- Please remove these restricted items in order to successfully complete your transaction.
Cost for Canadian Shipping
- Base Shipping Charge = $32.00 (includes Shipping, Customs Fees, and Duties.)
- Per Pound Charge= $0.75 per pound
If you have additional questions regarding Canadian Shipping, please contact Customer Service at 1-877.499.9364.
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Can I ship my order internationally?
Currently at this time we do not ship international, nor can we ship to Puerto Rico, APO's, FPO's or PO boxes. The best suggestion is to ship to a valid United States address and then forwarded on to the final destination. If this does not work, please check back in the future as our policy may have changed.
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Must I sign for my delivery?
Signature is required for Motor Freight; however, signature is not required for other shipping methods. Thorough inspection must be made upon delivery and all damage noted on the delivery receipt. If an item is damaged, delivery should be refused and Garden.com must be notified immediately. You must save all shipping and merchandise packaging.
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May I choose my shipping carrier?
No. You may choose only the delivery method.
*Please note Economy shipping may utilize USPS for final delivery.
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Who do I call if my merchandise arrives broken or damaged from the carrier?
If your order is broken or damaged, refuse delivery (if possible) and call Customer Service at 1-877.499.9364. You must save all shipping and merchandise packaging.
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Is expedited shipping available on all products?
Expedited shipping is currently unavailable.
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Are there any shipping restrictions based on delivery location?
*Ground shipping available to the 50 continuous United States and Canada.
California Only - Pesticide Sale Restriction
A pesticide is any substance intended to control, destroy, repel, or attract a pest. Any living organism that causes damage, economic loss, transmits or produces disease may be the target pest. Pests can be animals, insects, unwanted plants and weeds, or microorganisms such as plant diseases, viruses or bacteria. Before being sold or used in California, all pesticides must be registered with both the U.S. Environmental Protection Agency and the California Department of Pesticide Regulation (DPR). Pesticide products typically sold in retail stores include: Algaecide, Fungicides, Herbicides, Insecticides, Rodent Poison, Repellents and Disinfectants & Sanitizers. If a product fails to meet California use requirement, PetsUnited, LLC will restrict product shipment to comply with California state law.