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Garden.com > Shipping & Delivery
Currently at this time we do not ship international, nor can we ship to Puerto Rico, APO's, FPO's or PO boxes. The best suggestion is to ship to a valid United States address and then forwarded on to the final destination. If this does not work, please check back in the future as our policy may have changed.
Thanks again for visiting our store, we know you will enjoy your shopping experience!
Happy Gardening!
How can I pay for my order? What methods of payment do you accept?
Must I pay sales tax?
How long will it take for my order to arrive?
What delivery area is covered by Garden.com?
How can I review order details?
What is a backorder?
What items can be back ordered?
Did you receive my order?
Can I change or cancel my order?
You may track your order by accessing your online account and viewing the order status and tracking information in the order history details. Once the order ships, a Shipping Confirmation e-mail is sent to you with the order details and tracking number, which you may use to track your order.
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We accept the following credit cards for online or phone purchases:
- American Express
- Discover
- MasterCard
- Visa
We also accept the following payment methods for online purchases only:
- PayPal
- Amazon
Payments
- PayPal
Credit
For phone orders we accept we also offer a Check by Phone payment option.
Please note: Orders placed using the Check by Phone option may be delayed one business day due to processing time. Orders placed with credit cards will be processed immediately. If you are using multiple credit cards as a form of payment, you will need to contact our customer service department for assistance.
If you have any questions, please call Customer Service at: 1.877.499.9364
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Orders shipping to CA, CO, CT, DC, HI, IL, IN, KY, MA, MD, ME, MI, MN, MS, NC, ND, NH, NJ, NV, NY, OK, PA, RI, SC, SD, VT, WA, WI and WY will be charged sales tax as required by law. Please note some states also require us by law to charge sales tax on shipping and handling charges.
Garden.com is not required to, and does not, collect sales or use tax in all states. However, under certain state laws purchases are not tax-exempt merely because they were made over the internet or because an internet reseller is not required to collect sales tax. We recommend you check your state's tax regulations for online purchases, as Garden.com is not responsible for individual state sales tax collection except as noted above.
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Delivery times are dependent upon product, inventory status and delivery method. Typically, orders will arrive to your home within 7-10 business days. Items shipping via common carrier can take up to three weeks to arrive. Exceptions are communicated on the product information page and in your shopping cart. In rare instances, when an in-stock item becomes unavailable after you have placed an order, you will be notified via e-mail.
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We gladly ship within the 50 contiguous states. At this time we do not ship to APO/FPO addresses, PO Boxes, Guam, Puerto Rico and the Virgin Islands. Delivery option restrictions by location apply.
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Registered users can log into their account and view the order history and details of any online order.
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A product is labeled as back ordered when it is out of stock. You may still order the item, and it will be shipped to you as soon as it becomes available. You will receive periodic emails regarding the backorder status.
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Garden.com accepts back orders on all items.
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When you order on Garden.com, an Order Confirmation email is sent to you within 24 hours.
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You may change or cancel your order if it hasn't been processed. Simply call Customer Service at 1-877.499.9364.
Shipping & Delivery
General Info
Shipments are delivered Monday through Friday. We do offer Saturday delivery where available and at an additional charge. To place an order for Saturday delivery, get rates or location availability; please call customer service at 1-877.499.9364.
Delivery times may vary as orders maybe ship from more than one location and certain items could take up to 3 weeks for delivery. Item delivery times quoted are to metropolitan areas and shipments to remote locations may also take longer. Prices and terms are subject to change without notice.
Delivery times may vary based on national Holidays, shipping location or method of shipping for certain items and could take up to 3 weeks for delivery.
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Green Shipping
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
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Items Ship Separately
Please note that item(s) may ship separately from other locations and/or ship in separate boxes. For example, large heavy items will not ship with a light bulb. So if your purchasing items that are not friendly shipping together, you will receive the balances of your order in separate boxes.
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What is the free shipping policy?
Free Economy Shipping applies to select items at Garden.com as indicated on the product description page. Look for the “FREE SHIPPING!” on qualifying item product pages. Additional exclusions may apply for excessively heavy or large items and will be noted during checkout. Offer valid only for orders shipped within the contiguous 48 U.S. states. May not be valid with any other discount or offer. Terms and conditions of this offer are subject to change at the sole discretion of Garden.com.
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What is an Oversize charge?
Products that are considered to be oversized due to the weight or dimensions of the shipping box will be shipped by Economy or Ground per requirements of the shipping service provider. An additional charge per oversized item will be added to the shipping charges due to the increase in cost by the shipping service provider for larger or heavier items.
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What are the weight and size limits for shipping?
There are no limits to the total weight of your shipment or the total number of packages in your shipment. Shipments larger than the limits listed below will require the use of our truck freight services.
Packages can be up to 150 lbs.
Packages can be up to 165 inches in length and girth combined.
Packages can be up to 108 inches in length.
* The restrictions above only pertain to individual packages.
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What happens when I order a heavy or bulky item?
Certain products can only be delivered by truck. Online these products will be identified on the product page as "Shipping restrictions apply - Truck Only". Your order will be processed, but placed on "HOLD" and a Customer Care representative will call you with an estimate of freight cost. Please allow additional time to process your order and scheduled delivery. Shipping service provider delivery dates may vary by region.
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Can I ship my order to Alaska or Hawaii?
Yes. A $29.95 fee will apply in addition to the shipping charges. Please note that shipping times to Alaska and Hawaii will take longer than what's noted in the chart above. Shipping charges to Alaska and Hawaii are a result of increased cost from the shipping service provider. Economy shipping is not an option for Alaska and Hawaii. Orders to Alaska and Hawaii can only ship Ground, 2 Day Shipping and Next Day Air.
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Can I ship my order internationally?
Currently at this time we do not ship international, nor can we ship to Puerto Rico, APO's, FPO's or PO boxes. The best suggestion is to ship to a valid United States address and then forwarded on to the final destination. If this does not work, please check back in the future as our policy may have changed.
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Must I sign for my delivery?
Signature is required for Motor Freight; however, signature is not required for other shipping methods. Thorough inspection must be made upon delivery and all damage noted on the delivery receipt. If an item is damaged, delivery should be refused and Garden.com must be notified immediately. You must save all shipping and merchandise packaging.
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May I choose my shipping carrier?
No. You may choose only the delivery method.
*Please note Economy shipping may utilize USPS for final delivery.
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Who do I call if my merchandise arrives broken or damaged from the carrier?
If your order is broken or damaged, refuse delivery (if possible) and call Customer Service at 1-877.499.9364. You must save all shipping and merchandise packaging.
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Is expedited shipping available on all products?
Expedited shipping is currently unavailable.
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Are there any shipping restrictions based on delivery location?
*Ground shipping available to the 50 continuous United States.
California Only - Pesticide Sale Restriction
A pesticide is any substance intended to control, destroy, repel, or attract a pest. Any living organism that causes damage, economic loss, transmits or produces disease may be the target pest. Pests can be animals, insects, unwanted plants and weeds, or microorganisms such as plant diseases, viruses or bacteria. Before being sold or used in California, all pesticides must be registered with both the U.S. Environmental Protection Agency and the California Department of Pesticide Regulation (DPR). Pesticide products typically sold in retail stores include: Algaecide, Fungicides, Herbicides, Insecticides, Rodent Poison, Repellents and Disinfectants & Sanitizers. If a product fails to meet California use requirement, PetsUnited, LLC will restrict product shipment to comply with California state law.
We administer return credits within 48 hours after the product is received in our return center.
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View our complete Return Policy.
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Garden.com does not reimburse return shipping for products returned for reasons that are not the fault of Garden.com.
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Call Customer Service at 1-877.499.9364 immediately upon discovering any damaged or defective item. You must save all shipping and merchandise packaging.
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Yes, depending on the availability of the items. Call Customer Service at 1-877.499.9364.
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All offers are while supplies last and may not be applied to any other promotional offers or discounts, applied to previous orders or to Business to Business orders.
Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping & handling charges, processing fees and the purchase of gift certificates. Due to market changes or circumstances beyond our control, all prices are subject to change without notice. We are not responsible for any typographical errors.
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